Important to know before you make a reservation
We only accept reservations via email. Please contact us via this email or with the website contact.
For any reservation we need the full names of all guests, home address, pasport numbers as well as arriving and departure date.
Inclusions:
- Welcome drink upon arrival
Terms & Conditions:
- All rates are quoted in Indonesian Rupiah (IDR) including 10% service charge & 5% VAT
- Prices are per cottage per night
- Check-in time 02:00pm and Check-out time 12:00am
- Rates, services charge and taxes are subject to change without prior notice
Cancellation policy:
- All bookings are to be guaranteed by major credit cards, with full prepayment, or by a travel agency with credit facilities approved by Mountain View Resort & SPA prior to making a booking
- Cancellation charges apply to both wellness and activity programs as well as accommodation bookings
- 100% of booking charged if cancellation is made within 3 days of arrival
- 50% of booking charged if cancellation is made within 14 days of arrival
Payment:
- We accept credit cards like Mastercard, VISA. There is a 3% bank fee added to this transaction.
- PayPal 5% charge issued by PayPal will be added to your deposit amount. The payment will be converted to local currency IDR based on daily exchange rate.
- Bank transfer - we send you the account with the bill
- Cash Please pay cash in IDR to avoid bank charges for additional payments (like SPA, tour packages, drinks,…) We accept Euro and US$ notes. Dollar should not be older than the year 2003, in good condition and not lower than US$ 20 denomination. US$ 100 notes are given the best rate of exchange.
